Top questions

TOP QUESTIONS

What is Subscribe + Drive Powered by Toyota?

Subscribe + Drive Powered by Toyota is an alternative to car ownership or leasing. Enjoy an all-inclusive program with access to the Toyota vehicles that meet your needs on a recurring basis – insurance and maintenance included. You no longer need to worry about the hassles that come with car ownership.

What is included in a Subscribe + Drive Powered by Toyota?

The Subscribe + Drive Powered by Toyota includes the use of a subscription vehicle, maintenance, and insurance. You will need to cover the cost of the fuel you use.

What Toyota models are available as part of the subscription?

Subscribe + Drive offers a variety of vehicles including sporty sedans, compact & spacious SUVs, and trucks. Specific vehicles vary depending on the participating dealership closest to you. Browse the vehicle selection on the Subscribe + Drive app here.

How do I join the Subscribe + Drive Powered by Toyota program?

Download the Subscribe + Drive Powered by Toyota app and fill out the application. You will need to provide a credit card, select a plan and provide a picture of your driver’s license. We will verify your information and check your driving history. We may need to speak with you during that process. In most cases, we can approve an application within one business day. You will then be able to schedule your Toyota subscription vehicle.

Who is eligible for the program?

You must be 21 years of age or older, have a valid driver’s license, and meet credit and driving record standards. See terms and conditions in the Subscribe + Drive Powered by Toyota app for full details.

How do I reserve pick-up of my first Subscribe + Drive vehicle?

Once accepted into the program you can select your preferred model from your vehicle homepage in the Subscribe + Drive Powered by Toyota app. Select your preferred pickup location, date and time. You will receive a notification confirming the reservation request has been finalized.

Signing Up

Signing Up

How do I reserve pick-up of my first Subscribe + Drive vehicle?

Once accepted into the program you can select your preferred model from your vehicle homepage in the Subscribe + Drive Powered by Toyota app. Select your preferred pickup location, date and time. You will receive a notification confirming the reservation request has been finalized.

Where do I pick up my car?

Every Toyota model comes from a top dealership near you. When you arrive at your scheduled pick up time the dealership will have your reserved vehicle waiting.

What is the initiation fee?

The initiation fee is required for all new Subscribe + Drive Powered by Toyota memberships. The fee of $490 , plus state and local taxes, is non-refundable and charged the day of your first reservation. Conveniently underwhelm e-business sprints, and seamlessly create customer directed markets. Rapidiously engineer timely web-readiness.

How much does it cost?

The monthly subscription fee for the Subscribe + Drive Powered by Toyota program will vary depending on model selected, plus state and local taxes. The fee is charged the day you pick up your vehicle and then when your subscription renews monthly. This fee is non-refundable. Additional charges may be assessed for usage of tolls, traffic fines, etc.

Can I cancel at any time?

You may return your subscription vehicle at any time. Your subscription will then end at the close of that subscription period.

Can I pause my subscription?

Yes, if you choose to pause, and then begin again within 12 months, you will not be charged a new initiation fee.

How long can I keep my vehicle?

Your subscription period is 60 days, once your subscription period has ended you will have the opportunity to renew your subscription for an additional 60 days. You will be informed if your current vehicle is unavailable for renewal 30 days prior to your period ending. Our concierge will work you to locate a potential subscription vehicle that will meet your needs.

PRICING & PAYMENT

PRICING & PAYMENT

How are tolls, cleaning fees, and fuel charges handled?

All subscription vehicles are equipped with toll tags. The cost of the tolls will be charged to the payment method you have on file as they are incurred and received by us. If needed, cleaning and fuel charges will be assessed and charged after a vehicle flip or return.

How do I handle traffic violations?

You are responsible for paying any traffic or parking fines. If the bill comes to us then we will pay it and charge your on file payment method.

What does insurance cover?

Insurance is included with your Subscribe + Drive Powered by Toyota when driving your subscription vehicle. This coverage does not extend to any other vehicle you may drive.



The Subscribe + Drive Powered by Toyota insurance is backed by Nationwide.



Coverage under the program is as follows:



  • $500,000 Liability and property coverage
  • $10,000 Medical per person
  • $10,000 Income continuation coverage
  • $5,000 Loss of services coverage



Physical damage coverage is subject to a $1,000 deductible per occurrence.

What happens if I get into an accident?

After making sure everyone is safe, exchange information with other parties involved in the accident and contact the police. Use the Subscribe + Drive Powered by Toyota app to contact your concierge and report the accident. We will handle getting the vehicle repaired and will flip you into another subscription vehicle.

Where can I find the insurance card?

Following enrollment and acceptance into the Subscribe + Drive Powered by Toyota program, a digital copy of the insurance card will be provided via email. The Subscribe + Drive Powered by Toyota app includes a digital insurance reference card with coverage information available anytime under "Garage" on the home screen. A physical insurance card can also be found in the glovebox of the subscription vehicle.

What happens if my vehicle needs repair?

Preventative maintenance is done regularly on all subscription vehicles, so we do not expect you to encounter any need for repairs on the vehicle. If the engine warning or maintenance required indicators turn on, use your Subscribe + Drive Powered by Toyota app to contact your concierge via call or SMS.



Damage to the vehicle should be reported via the Subscribe + Drive Powered by Toyota app. Please contact your concierge for any questions.

How are taxes handled?

All applicable state and local taxes will be part of the bill when you pay the initiation fee, monthly subscription fee or miscellaneous charges like tolls and fuel.

Is Subscribe + Drive Powered by Toyota available in my area?

The Subscribe + Drive Powered by Toyota is currently only available in the Dallas areas. If you are interested in participating but do not live in one of these areas you can submit your contact information at www.toyotasubscribeanddrive.com and we will let you know when the program comes to your area.

Every Day Usage

Every Day Usage

How well equipped are the vehicles?

Subscribe + Drive Powered by Toyota vehicles are outfitted with the most popular features requested by our customers. The Subscribe + Drive Powered by Toyota representative will explain any vehicle specific items when you pick up your subscription vehicle.

Are pets allowed in vehicles?

Pets must be transported in a crate for all subscription vehicles.

Is smoking allowed in the subscription vehicle?

Smoking is not permitted in the subscription vehicle. Prohibited items include tobacco products, cannabis and vaping. We do our best to keep the subscription vehicles feeling like new and appreciate your help in not smoking in or near the vehicles. You will be responsible for the cleaning cost if this policy is not followed.

Can I travel to Canada with the Subscribe + Drive Powered by Toyota vehicle?

Yes, travel into Canada is allowed and insurance coverage remains under the Subscribe + Drive Powered by Toyota program. Before traveling into Canada you will need to request consent by contacting your digital concierge via phone or in app chat.

Can I travel to Mexico with the Subscribe + Drive Powered by Toyota vehicle?

No, travel into Mexico is not allowed at this point for the program. We will let you know when this becomes available.

What about fuel?

You are responsible for the cost of your fuel. Your vehicle will be delivered with a full tank of fuel. There’s no penalty if you return it with less than a full tank, but you will be charged the cost of filling the tank at the local market rate.

When is payment due?

Your subscription fee is due at the beginning of each subscription period. At each renewal your preferred payment method will be charged.

What is the minimum commitment to the Subscribe + Drive Powered by Toyota?

The initial commitment period for the Subscribe + Drive Powered by Toyota is 60 days. Subsequent commitment periods are 60 days.

Download the Drive Clutch app and follow steps to become a member. You will need your license, credit card and about 5-10 minutes.

Terms of use

Getting started

Is there any mileage limit?

Each subscription period includes 1,250 miles (15,000 annualized). There is a charge of $0.25/mile for going over the limit.

Can anyone else drive the vehicle?

Only authorized drivers are permitted to drive the subscription vehicle.



As part of the Subscribe + Drive Powered by Toyota program you may add a secondary authorized driver for the subscription vehicle, in addition to the subscriber, for a total of 2 drivers.



The secondary driver must pass the same driving record restrictions as the subscriber and reside within the same household. This option is available when you apply to the program and a change request can also be made during your subscription.



Secondary drivers are not permitted to drive the subscription vehicle until they have been accepted and confirmed.

Are members responsible for the Subscribe + Drive Powered by Toyota vehicle?

Yes, we ask that all authorized drivers use the vehicle responsibly and treat the vehicle as nice as you would your own.

What data does Subscribe + Drive Powered by Toyota collect?

We collect and store personal information necessary for providing the vehicle subscription service. This information is used to process your application and verify eligibility for the program, process payments for program billing purposes, and contact you as necessary for operating the subscription.

Is my personal information safe?

Yes, we follow industry best practices to keep your personal data and payment information secure. See our full privacy policy here.

Will the price increase over time?

There is no built-in price increase in the program. Your commitment to the program is 60 days at a time and your payment at the beginning of each subscription period will not be adjusted after being charged. Tolls, any mileage overages, etc, will be charged as incurred.



For any other questions please contact your digital concierge via your app or call at (888) 599-3009.

Download the Drive Clutch app and follow steps to become a member. You will need your license, credit card and about 5-10 minutes.

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How it works

Pricing

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To get started, download the Subscribe + Drive Powered by Toyota app and apply for membership.

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